Return & refund

In your account « My orders » : Simply select the relevant order, print and complete the returns form by selecting your reason(s) for return.

Place items, enclose the completed return form with your parcel and attach the return address label provided. Package up securely.

Take your parcel to the post office so that you can pay the cost of delivery. Please obtain a receipt from the post office as proof of postage.

We will endeavour to process your refund within 28 days after receipt of return. You can track your refund request by your account « My returns ».

YOU NEED HELP ? Please contact our customer service
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You need help ? Please contact our Customer Service :

By email : or by phone : 0800 279 3942 - Lines are open 8.00am-6.00pm Monday to Friday and 9.00am-4.00pm Saturday